All Voir Haircare products are proudly designed, developed, and manufactured in Canada. We take pride in our country and make it a priority to support local industry and initiatives. Local production also means we can maintain a hands-on approach and unparalleled quality control throughout all stages of production. Our goal is to foster a sense of closeness and community while creating the most exciting, most effective products for you: our customers.
Yes! You’ll find many amazing natural ingredients such as high-grade botanicals, plant extracts, cold-pressed plant oils, exotic emollient oils, and super berries in our products.
Through continuous product development and testing, we found that a small amount of low-hazard clinical ingredients are integral to maintaining the performance and stability of a premium line. Our goal is to be as healthy and safe as possible while providing you with the most effective high-end haircare products.
No! Our products do not contain silicones, parabens, phthalates, sulfates, TEA, artificial colours, mineral oil, or ethyl alcohol.
Our products are suitable for all hair types, including thick or fine, straight, wavy, curly, coiled, or tightly coiled.
Yes, all Voir products are safe to use on colour-treated and keratin-treated hair.
Our fragrances are custom-blended in Quebec in compliance with IFRA 48th Amendment Code of Practice and are certified phthalate-free. Our fragrances are also in compliance with the standards set out by the Research Institute for Fragrance Materials (RIFM). Each member of our team personally tests each fragrance formula to ensure we get it just right. The scent is one of the first things our customers fall in love with!
No, never. We do not test any of our products on animals.
Our Luxury Hair Oil, Invisible Dry Shampoo & Conditioner, and Soft Styling Foam are all vegan—our Hair Masque & Scalp Detox is not as it contains a small amount of non-vegan ingredients like hydroxypropyltrimonium honey. All of our products are gluten free.
Yes, our packaging is completely recyclable. Kindly recycle your Voir products after you have enjoyed them down to the last drop!
For best results, keep your Voir products in a cool or room temperature setting with good circulation. Avoid heat exposure and direct sunlight (a cupboard is a better option than your window sill). Tip: make sure caps are tightly sealed after use!
We looked to Canada’s stunning and diverse natural landscape for the artistic inspiration behind our products. From vibrant sun-soaked prairies to snowy mountaintops, each nature-inspired packaging design is painted in-house on artist canvases and then digitally rendered onto our labels. We like to think of our products as an original work of art!
If you have any other questions, thoughts, or feedback, let us know by emailing firstname.lastname@example.org. We’d love to hear from you!
Voir products are currently available in-store at some amazing beauty and lifestyle retailers. Head to our stockists page to see where you can pick up Voir in your area!
Orders & Payments
Once you place an order, we start packing it up right away and ship it out for quick delivery to your door. Unfortunately, changes to orders are not possible after they’ve been placed. You can read more about our return and exchange policy here.
We currently accept Visa, Mastercard, American Express, Discover, Paypal, Google Pay and Apple Pay as methods of payment.
We charge sales and use tax according to Federal, Provincial, State and Local government guidelines, based on the shipping address you provide when you place an online order.
You can shop our site in Canadian and United States currency. If shopping from the US, please note that your order will be converted to Candian dollars at checkout. You can read more about our shipping policy here.
We currently ship to Canada and the USA. We ship to all Canadian provinces and territories, including street addresses and P.O. boxes. For the US, we ship to addresses and P.O. boxes in all 50 states and Washington, D.C. For international orders, find us at one of your favourite retailers via our stockists page.
Shipping is FREE on all US orders for a limited time! Shipping costs a flat rate of $7.95 CAD anywhere in Canada. We are happy to offer you free expedited shipping within Canada on orders over $50 CAD.
Canadian orders are shipped via Canada Post Expedited Parcel service. US orders are shipped via a trackable ground shipping service.
Please allow 2-7 business days for orders shipped via Canada Post Expedited Parcel service and 4-7 business days for orders shipped to the US. Processing and delivery times do not include weekends and holidays. You may experience longer delivery times when shipping to Hawaii, Alaska, or remote areas in northern Canada.
As soon as your order has shipped, we will send you an email confirmation with a tracking number. You can also view tracking information online under My Account if you have created an account on www.voirhaircare.com.
If you believe your order is lost in transit, please send an email to email@example.com and we’ll help you investigate. In the case of a lost order, we are happy to replace it for you.
Occasionally, our packages may be delivered to a neighbour, mail center, or management office. If you checked these options and are still unable to find your Voir order, email firstname.lastname@example.org and we’ll be sure to get you your products.
Don’t worry, we can still get your Voir order to you. Simply email email@example.com with your new address and we’ll sort it out.
Returns & Exchanges
Yes! We’re completely obsessed with our products, and we want you to be too. That’s why we offer 60-day returns. Once you receive your Voir order, you’ll have up to 60 days (that’s basically two months!) to try out the products and see if they work for you. We’re confident that once you try Voir you’ll want to clear space on your bathroom counter/shower shelf/vanity for us for good, but in the slim chance that something isn’t quite right, we’ll take it back and make it right. For free.
Note: 60-day returns are applicable to unopened and gently used products only. We cannot take back products that have been completely emptied.
If for any reason you are not completely satisfied with your purchase, we offer a hassle-free 60-day return policy on unopened or gently used products.
And when we say “hassle-free”, we mean it. We believe returns should be flexible, easy, and stress-free. We stand by our products and we trust our customers—that’s why Voir returns are always free. You may return or exchange a product for free within 60 days from receipt of purchase (consider these 60 days your trial run!). Simply email us at firstname.lastname@example.org to request a return shipping label.
We will refund the original form of payment to the original purchaser within 1 day of receiving your return. Typically, processing time for a refund is 3 to 5 full business days from the time your package is received. We will notify you of the status of your return by e-mail.
We work diligently to ensure you receive your full order and that your unboxing experience is an exciting one! In the rare occasion that an item is missing or damaged, please contact our Customer Care team by email at email@example.com we’ll be happy to sort it out for you. Missing products that are in stock will be reshipped if a refund has not been issued. Backordered and/or damaged products will be fully replaced or refunded.