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PRODUCTS
Where are Voir products made?
All Voir Haircare products are proudly designed, developed, and manufactured in Canada.
Are Voir products made with natural ingredients?
Yes! You’ll find many amazing natural ingredients such as high-grade botanicals, plant extracts, cold-pressed plant oils, exotic emollient oils, and super berries in our products.
What hair types are Voir products suitable for?
Our products are suitable for all hair types, including thick or fine, straight, wavy, curly, coiled, or tightly coiled. Voir products are safe to use on colour-treated and keratin-treated hair.
Does Voir test on animals?
No, we do not test any of our products on animals.
Is your packaging recyclable?
Yes, our packaging is completely recyclable. Kindly recycle your Voir products after you have enjoyed them down to the last drop!
Why do you use non-aerosol packaging?
With environment health at top of mind, we made the conscious decision not to house our products in aerosol packaging. These pressurized containers use propellant chemicals that can contribute to global warming and smog. Instead we opted for innovative non-aerosol pumps for our dry shampoo and styling foam they’re recyclable, guilt-free, and a pleasure to use.
Where do you sell Voir products? Do you have a retail store?
From product development to packaging orders, we strive to maintain a hands-on approach to every aspect of our collection—this is why Voir products are only available at www.voirhaircare.com. We do not currently have a physical retail location, but you can indulge in the complete Voir experience via our online store.
Can I sell Voir products on my own website?
Unfortunately, your purchase of Voir products is only for your personal use. By purchasing Voir products, you agree to not resell or distribute Voir products for any commercial purchases. We may decline or cancel an order if we have reason to believe that your order is not for your personal use
How can I find more information about a product?
You can learn all about our products on the individual product pages:

A WALK IN THE SUN: LUXURY HAIR OIL

RHYTHM OF THE RAIN: HAIR MASQUE & SCALP DETOX

SHE’S LIKE THE WIND: INVISIBLE DRY SHAMPOO & CONDITIONER

SECRETS IN THE SNOW: SOFT STYLING FOAM

If you have any other questions, thoughts, or feedback, let us know by emailing hello@voirhaircare.com We’d love to hear from you!

ORDERS & PAYMENT
How do I change or cancel my order?
Once you place an order, we start packing it up right away and ship it out for quick delivery to your door. You can check the status of your order online under My Account. Changes to an order are not possible once the order has been shipped. If your order is marked as ‘Processing’, please email us immediately at orders@voirhaircare.com and we will try our best to adjust the order. You can read more about our return and exchange policy here.
What payments do you accept?
We currently accept Visa, Mastercard, American Express, and Paypal as methods of payment.
How is sales tax calculated?
We charge sales and use tax according to Federal, Provincial, and Local government guidelines, based on the shipping address you provide when you place an online order.
What currency is the site in?
Our site uses Canadian currency as we currently only ship within Canada. You can read more about our shipping policy here.
SHIPPING
Where do you ship?
We currently only ship to Canada at this time. We ship to all provinces and territories, including street addresses and P.O. boxes.
How much does shipping cost?
Shipping costs a flat rate of $5 CAD anywhere in Canada. We are happy to offer you free expedited shipping within Canada on orders over $75 CAD.
How do you ship Voir packages?
All orders ship for free via Canada Post Expedited Parcel service. Our orders come beautifully packaged and double boxed for extra protection during dispatch.
How long will it take my order to arrive?
Please allow 2-7 business days for orders shipped via Canada Post Expedited Parcel service. Processing and delivery times do not include Saturdays, Sundays, and holidays.
Where can I track my order?
As soon as your order has shipped, we will send you an email confirmation with a tracking number. You can also view tracking information online under ​My Account ​if you have created an account on www.voirhaircare.com.
My order hasn’t arrived on time. Is it lost in transit?
If you believe your order is lost in transit, please send an email to orders@voirhaircare.com and we’ll help you investigate. In the case of a lost order, we’ll be happy to replace it for you.
My tracking information says my order was delivered but I can’t find it. What do I do?
Occasionally, our packages may be delivered to a neighbour, mail center, or management office. If you checked these options and are still unable to find your Voir order, email orders@voirhaircare.com and we’ll be sure to get you your products.
I forgot to update my address before my order shipped. What do I do?
Please email us immediately at orders@voirhaircare.com and we will try our best to adjust the order.

RETURNS & EXCHANGES
At Voir we are passionate about our products and we hope you are too! If for any reason you are not completely satisfied with your purchase, we offer a hassle-free 14-day return policy on unopened or even gently used products.

And when we say “hassle-free”, we mean it. We believe returns should be flexible, easy, and stress-free. We stand by our products and we trust our customers—this is why Voir returns are always free. You may return a product for free within 14 days from receipt of purchase. Simply email us at orders@voirhaircare.com to request a return shipping label.

We will refund the original form of payment to the original purchaser within 3 business days of receiving your return. Typically, bank processing time for a refund is 3 to 5 business days from the time your package is received. We will notify you of the status of your return by email.

There is a product missing or damaged from my order. What do I do?
We work diligently to ensure you receive your full order and that your unboxing experience is an exciting one! In the rare occasion that an item is missing or damaged, please contact our Customer Care team by email at orders@voirhaircare.com and we’ll be happy to sort it out for you. Missing products that are in stock will be reshipped if a refund has not been issued. Backordered and/or damaged products will be fully replaced or refunded.
PRIVACY POLICY
Thank you for visiting www.voirhaircare.com The domain name www.voirhaircare.com (also referred to as “Website” in this document) is owned and operated by Voir Haircare. We value your trust in our products and services, and therefore, aim to ensure utmost confidentiality and protection of your information. In order to ensure this, we have drafted this Privacy Policy that describes what type of information does Voir Haircare (also referred to as “Company” and “We”) collects from our users, as well as our information storage, utilisation, protection, and distribution practices.

We will not collect, use, share, or disclose the personal or financial information you choose to share with us while visiting our Website or ordering our products other than in compliance with this Privacy Policy. Please be informed that your access and use of this Website constitute your understanding and agreement to the terms enumerated in this Privacy Policy. Therefore, if you do not consent any of the terms mentioned herein, please do not use the Website.

1. What Type of Information Do We Collect?
The information collected by Voir Haircare can be categorised into two types: personally identifiable information and personally non-identifiable information.

- Personally Identifiable Information — This type of information refers to data that is related to a specific information, such as their name, contact details, etc. While you may visit and browse our Website without submitting any personally identifiable information, in order to place an order, you will be required to submit your personally identifiable information which includes, but is not limited to, your name, your contact details, and payment details.

- Personally Non-Identifiable Information — Voir Haircare may also collect your personally non-identifiable information during your visit of our Website. Also referred to as Anonymous Information, personally non-identifiable information is collected through the use of cookies, web beacons, server logs, and web files. Examples of personally non-identifiable information collected using these means include, but are not limited to, the IP address you used to visit our Website, the type of browser you use, the pages you accessed, and more. The purpose of collecting this type of information is to offer you improved and more personalised experience of our Website.

2. How Do We Use Your Personally Identifiable Information?
Voir Haircare uses the personally identifiable information collected through our Website primarily for the following purposes:

- To fulfill registration requests made by users

- To process online orders placed by users

- To provide information regarding our products to our users

- To improve our Website’s user experience, including tailoring it to the preferences of an individual user

- To provide you information regarding our new products and promotional offers

- To respond to your queries, comments, and feedback

3. How Do We Use Personally Non-Identifiable Information?
The sole purpose of collecting personally non-identifiable information is to offer you an improved experience of our Website. Voir Haircare may use your personally non-identifiable information collected using cookies, web beacons, and other technologies to provide you with a personalised experience of our Website. In addition to this, we may also use the aggregate data of our users, such as the average age of our visitors, the proportion of males and females visiting our Website, or the type of browser used by majority of our visitors, for analytical purposes.
4. How Do We Collect Personally Identifiable and Non-Identifiable Information?
While personally identifiable information is provided by the user knowingly while placing an order for our products or registering as a subscribed user, Voir Haircare collects anonymous information using the following technologies.

- Cookies — The term ‘Cookies’ refers to the small files sent by Voir’s web server to your web browser. These cookies are stored in your computer so that when on your revisit of our Website, you are identified immediately as a repeat visitor and provided with a personalised experience.

- Web Beacons — We use web beacons in conjunction with cookies to provide you with a personalised experience of our Website. These are small pieces of codes that are embedded in the Website in order to determine which pages of the Website are visited most frequently by the users.

5. What Type of Information Do We Disclose to Third Parties?
Voir Haircare will not share your information third parties except when:

- We are required to provide your contact details and other information to courier companies and other third parties to process and deliver your order.

- You have ‘opted in’ to receive promotional messages from Voir Haircare and our subsidiaries

- We are required to do so to defend the interest of the Company or our employees.

- We are required to do so to fulfill the regulatory requirements.

- We are required to do so to complete a business transaction that requires transfer of Company’s assets to a third party, such as during a merger or acquisition.

6. How Do We Protect Your Information?
Voir Haircare values your trust and aims to ensure the confidentiality and security of your personally identifiable information using all reasonable measures. While we use the latest technologies to protect your information, no security measures can be labelled as foolproof. Therefore, we do not guarantee 100 percent confidentiality and security of your information.
7. How Can You Modify or Delete Your Personally Identifiable Information Kept by Us?
If you want to delete or modify the information kept by Voir Haircare, you can send us a request at hello@voirhaircare.com.
8. Does This Privacy Policy Apply to Third Party Websites?
The Website may contain links to third party websites. Please be informed that these third party websites have their own unique data collection, storage, and usage policies. Since this privacy policy does not apply to these third party websites, we recommend you to thoroughly read the privacy policy of these websites before submitting your personally identifiable information.

If you any questions or comments regarding this Privacy Policy, you can contact us at hello@voirhaircare.com.

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TERMS OF SERVICE
Last Updated​: 17th January, 2017
This website is operated by Voir Haircare (referred to in this document as “the Company”, “we”,“us”, and “our”). We offer this website, including all the information present within in to you,conditioned upon your understanding and acceptance of the terms and conditions mentioned herein. Therefore, if you’re visiting our website or if you want to order our products, please read these terms and conditions thoroughly. If you do not understand or agree to any of the terms mentioned here, please do not use our website.
Modi/ications of the Terms of Use
Voir Haircare reserves the right to update or modify any and all of the terms mentioned in thisdocument in its sole discretion without sending any prior notice to the users. However, we will mention the date these terms and conditions were last updated on, on the top of the page.Therefore, it is recommended that you regularly visit this page and read the updated terms and conditions.
Non-Commercial Use of the Website
Unless otherwise specified, all contents of our website www.voirhaircare.com​​ are for noncommercial, personal use only. By using our website, you accept that you will not use, distribute,publish, transmit, copy, or reproduce the content present on our website for any commercial purpose without a prior written permission from the Company.
Copyrights and Trademarks
The entire website of Voir Haircare, including but not limited to images, designs, text, and code are intellectual property of the Company. By visiting our website, you agree that you will respect the intellectual property rights of the company and will not use distribute, copy, download, or transmit such contents for any commercial purpose.
Third-Party Websites
Our website may contain links to other websites that are owned and operated by third party companies. The Company has no control over these websites and these websites have their own privacy policy and data handling practices. Voir Haircare accepts no responsibility or liability for any kind of damage resulting from your use of such websites. We also recommend you to read the privacy policy of these third-party websites in order to get yourself acquainted with their data handling practices.
Purchase Related Policies and Procedures
In order to use our website and purchase our products, you must be over the age of majority in your jurisdiction of residence. The following terms and conditions will apply to all the purchases you make through this website.
Item Availability
If an item that you want to purchase is out of stock, the company will notify you via email of the expected shipment date of the temporarily unavailable item. If the item cannot be arranged, we will cancel the order and will notify you via email. Please be assured that you will not charged for any item until it is shipped by the Company.
Pricing
Despite our best efforts, pricing errors may occur. In case of pricing errors or discrepancies, the Company will notify the customer via email before processing an order.
Sales Tax
Voir Haircare is required to collect sales tax on all the orders shipped within Canada. The sales tax is individually determined on each order placed by the customer depending on the value of the total purchase, including shipping and handling charges.
Payment Methods
Voir Haircare accepts payments through a number of methods, including MasterCard, Visa, and American Express. Orders will be processed and shipped by Voir Haircare only when the bank has authorised the payment made by the customer.
Protection of Financial Information
At Voir Haircare, we are dedicated to ensure the protection and confidentiality of your financial information. To ensure this, we protect the transmission of information using Secure Socket Layer (SSL) encryption technology. This way, you can be assured that your financial information will be transmitted in a safe and secure manner.
Shipping Policies
We ship your orders via Canada Post Expedited Parcel. Orders are processed and shipped in the same day and delivered to the customer within 2 to 7 business days.
Policies Regarding Collection, Use, and Storage of Personal Information
Voir Haircare may collect, use, and store your personally identifiable and personally non-identifiable information in accordance to the terms of our Privacy Policy.
Disclaimer and Limitation of Liability
THE WEBSITE, SERVICES, AND PRODUCTS OFFERED BY VOIR HAIRCARE ARE PROVIDED TO YOU ON AN “AS IN” BASIS. WE DO NOT MAKE ANY KIND OF WARRANTIES OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, THAT THE WEBSITE, SERVICES, AND PRODUCTS WILL BE PROVIDED TO YOU IN AN INTERRUPTED MANNER. WE DO NOT MAKE ANY KIND OF WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, AND TIMELINESS OF THE INFORMATION PRESENT ON THE WEBSITE. TO THE FULLEST EXTENT PERMISSIBLE BY THE APPLICABLE LAWS, VOIR HAIRCARE RECLAIMS ALL KINDS OF WARRANTIES REGARDING THE SUITABILITY OF OUR WEBSITE, PRODUCTS, AND SERVICES FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL VOIR HAIRCARE BE LIABLE FOR ANY KIND OF DAMAGES RESULTING FROM YOUR USE OR INABILITY TO USE OUR WEBSITE, PRODUCTS, AND SERVICES. THIS INCLUDES, BUT IS NOT LIMITED TO ALL DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, AND PUNITIVE DAMAGES. NOTHING WITHIN THESE TERMS OF SERVICE WILL EXCLUDE ANY LIABILITY FOR DEATH OR PERSONAL INJURY ARISING AS A RESULT OF THE NEGLIGENCE OF VOIR HAIRCARE OR ITS EMPLOYEES.
Applicable Laws
These Terms of Use, together with the Privacy Policy, constitute the entire agreement between you and Voir Haircare. By using our website, services, and products, you understand and agree that the Law of the province of Ontario shall govern these Terms of Service and any conflict that may arise between you and Voir Haircare.
Questions Regarding These Terms of Service
If you have questions regarding these terms of service, you can write to us at hello@voirhaircare.com.