Where are Voir products made?
All Voir Haircare products are proudly designed, developed, and manufactured in Canada.
Are Voir products made with natural ingredients?
Yes! You’ll find many amazing natural ingredients such as high-grade botanicals, plant extracts, cold-pressed plant oils, exotic emollient oils, and super berries in our products.
What hair types are Voir products suitable for?
Our products are suitable for all hair types, including thick or fine, straight, wavy, curly, coiled, or tightly coiled. Voir products are safe to use on colour-treated and keratin-treated hair.
Does Voir test on animals?
No, we do not test any of our products on animals.
Is your packaging recyclable?
Yes, our packaging is completely recyclable. Kindly recycle your Voir products after you have enjoyed them down to the last drop!
Why do you use non-aerosol packaging?
With environment health at top of mind, we made the conscious decision not to house our products in aerosol packaging. These pressurized containers use propellant chemicals that can contribute to global warming and smog. Instead we opted for innovative non-aerosol pumps for our dry shampoo and styling foam they’re recyclable, guilt-free, and a pleasure to use.
Where do you sell Voir products? Do you have a retail store?
From product development to packaging orders, we strive to maintain a hands-on approach to every aspect of our collection—this is why Voir products are only available at www.voirhaircare.com
. We do not currently have a physical retail location, but you can indulge in the complete Voir experience via our online store
Can I sell Voir products on my own website?
Unfortunately, your purchase of Voir products is only for your personal use. By purchasing Voir products, you agree to not resell or distribute Voir products for any commercial purchases. We may decline or cancel an order if we have reason to believe that your order is not for your personal use
How can I find more information about a product?
ORDERS & PAYMENT
How do I change or cancel my order?
Once you place an order, we start packing it up right away and ship it out for quick delivery to your door. You can check the status of your order online under My Account
. Changes to an order are not possible once the order has been shipped. If your order is marked as ‘Processing’, please email us immediately at firstname.lastname@example.org
and we will try our best to adjust the order. You can read more about our return and exchange policy here
What payments do you accept?
We currently accept Visa, Mastercard, American Express, and Paypal as methods of payment.
How is sales tax calculated?
We charge sales and use tax according to Federal, Provincial, and Local government guidelines, based on the shipping address you provide when you place an online order.
What currency is the site in?
Our site uses Canadian currency as we currently only ship within Canada. You can read more about our shipping policy here
Where do you ship?
We currently only ship to Canada at this time. We ship to all provinces and territories, including street addresses and P.O. boxes.
How much does shipping cost?
Shipping costs a flat rate of $5 CAD anywhere in Canada. We are happy to offer you free expedited shipping within Canada on orders over $75 CAD.
How do you ship Voir packages?
All orders ship for free via Canada Post Expedited Parcel service. Our orders come beautifully packaged and double boxed for extra protection during dispatch.
How long will it take my order to arrive?
Please allow 2-7 business days for orders shipped via Canada Post Expedited Parcel service. Processing and delivery times do not include Saturdays, Sundays, and holidays.
Where can I track my order?
As soon as your order has shipped, we will send you an email confirmation with a tracking number. You can also view tracking information online under My Account
if you have created an account on www.voirhaircare.com
My order hasn’t arrived on time. Is it lost in transit?
If you believe your order is lost in transit, please send an email to email@example.com
and we’ll help you investigate. In the case of a lost order, we’ll be happy to replace it for you.
My tracking information says my order was delivered but I can’t find it. What do I do?
Occasionally, our packages may be delivered to a neighbour, mail center, or management office. If you checked these options and are still unable to find your Voir order, email firstname.lastname@example.org
and we’ll be sure to get you your products.
I forgot to update my address before my order shipped. What do I do?
RETURNS & EXCHANGES
At Voir we are passionate about our products and we hope you are too! If for any reason you are not completely satisfied with your purchase, we offer a hassle-free 14-day return policy on unopened or even gently used products.
And when we say “hassle-free”, we mean it. We believe returns should be flexible, easy, and stress-free. We stand by our products and we trust our customers—this is why Voir returns are always free. You may return a product for free within 14 days from receipt of purchase. Simply email us at email@example.com to request a return shipping label.
We will refund the original form of payment to the original purchaser within 3 business days of receiving your return. Typically, bank processing time for a refund is 3 to 5 business days from the time your package is received. We will notify you of the status of your return by email.
There is a product missing or damaged from my order. What do I do?
We work diligently to ensure you receive your full order and that your unboxing experience is an exciting one! In the rare occasion that an item is missing or damaged, please contact our Customer Care team by email at firstname.lastname@example.org
and we’ll be happy to sort it out for you. Missing products that are in stock will be reshipped if a refund has not been issued. Backordered and/or damaged products will be fully replaced or refunded.
TERMS OF SERVICE
Last Updated: 17th January, 2017
This website is operated by Voir Haircare (referred to in this document as “the Company”, “we”,“us”, and “our”). We offer this website, including all the information present within in to you,conditioned upon your understanding and acceptance of the terms and conditions mentioned herein. Therefore, if you’re visiting our website or if you want to order our products, please read these terms and conditions thoroughly. If you do not understand or agree to any of the terms mentioned here, please do not use our website.
Voir Haircare reserves the right to update or modify any and all of the terms mentioned in thisdocument in its sole discretion without sending any prior notice to the users. However, we will mention the date these terms and conditions were last updated on, on the top of the page.Therefore, it is recommended that you regularly visit this page and read the updated terms and conditions.
Non-Commercial Use of the Website
Unless otherwise specified, all contents of our website www.voirhaircare.com are for noncommercial, personal use only. By using our website, you accept that you will not use, distribute,publish, transmit, copy, or reproduce the content present on our website for any commercial purpose without a prior written permission from the Company.
Copyrights and Trademarks
The entire website of Voir Haircare, including but not limited to images, designs, text, and code are intellectual property of the Company. By visiting our website, you agree that you will respect the intellectual property rights of the company and will not use distribute, copy, download, or transmit such contents for any commercial purpose.
Purchase Related Policies and Procedures
In order to use our website and purchase our products, you must be over the age of majority in your jurisdiction of residence. The following terms and conditions will apply to all the purchases you make through this website.
If an item that you want to purchase is out of stock, the company will notify you via email of the expected shipment date of the temporarily unavailable item. If the item cannot be arranged, we will cancel the order and will notify you via email. Please be assured that you will not charged for any item until it is shipped by the Company.
Despite our best efforts, pricing errors may occur. In case of pricing errors or discrepancies, the Company will notify the customer via email before processing an order.
Voir Haircare is required to collect sales tax on all the orders shipped within Canada. The sales tax is individually determined on each order placed by the customer depending on the value of the total purchase, including shipping and handling charges.
Voir Haircare accepts payments through a number of methods, including MasterCard, Visa, and American Express. Orders will be processed and shipped by Voir Haircare only when the bank has authorised the payment made by the customer.
Protection of Financial Information
At Voir Haircare, we are dedicated to ensure the protection and confidentiality of your financial information. To ensure this, we protect the transmission of information using Secure Socket Layer (SSL) encryption technology. This way, you can be assured that your financial information will be transmitted in a safe and secure manner.
We ship your orders via Canada Post Expedited Parcel. Orders are processed and shipped in the same day and delivered to the customer within 2 to 7 business days.
Policies Regarding Collection, Use, and Storage of Personal Information
Disclaimer and Limitation of Liability
THE WEBSITE, SERVICES, AND PRODUCTS OFFERED BY VOIR HAIRCARE ARE PROVIDED TO YOU ON AN “AS IN” BASIS. WE DO NOT MAKE ANY KIND OF WARRANTIES OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, THAT THE WEBSITE, SERVICES, AND PRODUCTS WILL BE PROVIDED TO YOU IN AN INTERRUPTED MANNER. WE DO NOT MAKE ANY KIND OF WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, AND TIMELINESS OF THE INFORMATION PRESENT ON THE WEBSITE. TO THE FULLEST EXTENT PERMISSIBLE BY THE APPLICABLE LAWS, VOIR HAIRCARE RECLAIMS ALL KINDS OF WARRANTIES REGARDING THE SUITABILITY OF OUR WEBSITE, PRODUCTS, AND SERVICES FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL VOIR HAIRCARE BE LIABLE FOR ANY KIND OF DAMAGES RESULTING FROM YOUR USE OR INABILITY TO USE OUR WEBSITE, PRODUCTS, AND SERVICES. THIS INCLUDES, BUT IS NOT LIMITED TO ALL DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, AND PUNITIVE DAMAGES. NOTHING WITHIN THESE TERMS OF SERVICE WILL EXCLUDE ANY LIABILITY FOR DEATH OR PERSONAL INJURY ARISING AS A RESULT OF THE NEGLIGENCE OF VOIR HAIRCARE OR ITS EMPLOYEES.
Questions Regarding These Terms of Service